Privacy Policy

Last updated: 17 March 2026

This Privacy Policy describes how RioPetShop (“we”, “us”, or “our”) collects, uses, and shares information when you use our mobile application RioPetShop (the “App”).

1. Information We Collect

1.1 Information you provide directly

When you use our App, we may ask you to provide certain personally identifiable information, including:

Name and surname
Email address
Phone number
Delivery address and billing address
Account login details (username, password)
Payment information (processed securely via third‑party providers)

1.2 Information collected automatically

When you access or use the App, we may automatically collect certain information, such as:

Device information (device model, operating system version, unique device identifiers)
Log data (IP address, access dates and times, app features used, app crashes)
Usage data (pages viewed, products browsed, clicks, in‑app behavior)

1.3 Cookies and similar technologies

We may use cookies or similar technologies (such as local storage or analytics SDKs) to collect and store information about how you use the App and to improve your experience.

2. How We Use Your Information

We use the collected information for purposes including:

To provide, operate, and maintain the App and our services
To process and deliver your orders
To manage your account and provide customer support
To communicate with you about your orders, account, or important updates
To personalize your experience and show relevant products or offers
To analyze usage and improve the App’s performance, features, and security
To detect, prevent, and address technical or security issues and fraud
To comply with legal obligations and enforce our terms

3. Legal Bases for Processing (If Applicable)

If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal bases:

Your consent
Performance of a contract with you
Compliance with legal obligations
Our legitimate interests (such as improving our services and preventing fraud)

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following situations:

Service providers: With third‑party companies that help us operate the App, process payments, deliver orders, provide analytics, or send communications.
Legal requirements: When required to do so by law or in response to valid requests by public authorities (e.g., courts or government agencies).
Business transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that deal.

5. Third‑Party Services and Analytics

The App may use third‑party tools (for example, analytics tools, payment processors, or crash reporting services). These third parties may collect information sent by your device, such as IP address, device identifiers, or usage information, according to their own privacy policies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, such as:

Right to access the personal data we hold about you
Right to request correction of inaccurate or incomplete data
Right to request deletion of your personal data (subject to legal obligations)
Right to object to or restrict certain processing
Right to data portability
Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details in the “Contact Us” section below.

9. Children’s Privacy

Our App is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you believe your child has provided personal data to us, please contact us.

10. International Data Transfers

Your information may be processed and stored in countries other than your own, including countries that may have different data protection laws. We will take appropriate measures to ensure that your personal data receives an adequate level of protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.